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Though We Strive To Give You A Great Customer Experience Each Time You Shop With Us, But Considering The Fact That If The Product Does Not Satisfy Your Needs ,We Can Accept The Return  And Exchange Of Product Can Be Done On Mentioned Following Terms

FOLLOWING TERMS

  • Call Us Within 24 Hours Of Delivery Of Your Order At Your Place (Toll Free- 1800-123-1950).
  • Also Write Us Email At onlinesales@denajee.com Giving Proper Details Of Invoice.
  • Exchange Or Return Of Products Will Be Accepted Only If The Products Are Returned In Their Original Packaging, In An Undamaged Condition.
  • Return / Replacement For Goods/ Merchandise Are Subject To Inspection And Checking By Denajee Health Care Products Online Services Team .
  • Damages Due To Neglect, Improper Usage Or Application Will Not Be Covered Under Our Returns/Exchange Policy.
  • Return/ Replacement Of Any Merchandise/Product If Received In Damaged Condition Will Be Done Only When The Same Has Been Reported To Online Services Department Within 24 Hours Of Receiving Along With The Images Of The Damaged Product.
  • Some Special Rules For Promotional Offers May Override The Denajee Health Care Products Exchange/ Returns Policy.
  • Shipping Charge Would Not Be Included In The Refund Value Of Your Order As These Are Non-Refundable Charges.
  • Once Your Exchange Request Has Been Placed With Online Services Department, It Usually Takes About 3 Business Days To Have The Product Picked From Your Place And Another 7 Days To Initiate Exchange / Refund Subject To Product Inspection. In Case You Are Sending The Product Back On Your Own, The Delivery Time Would Depend On Your Chosen Courier. Once The Item Is Received In Our Warehouse, It Undergoes A Product Inspection & Will Be Initiated Within 7 Days i.e. Total Approx. 10 Days Of Making Request For Return Or Exchange.
  • If The Location Pin Code Is Not Within Our Reach, Then The Customer May Self Ship. In Cases Of Self Shipment, We Provide You A Maximum Of 70 Credit That Can Be Used On Your Next Purchase.
  • Once The Exchange Of The Product Is Accepted, The Denajee Health Care Products Online Services Team Will Issue Discount Coupon Of That Value That Can Be Utilized On A Future Purchase On The Website.
  • In Case Of Exchange Of The Product, You Can Return The Product Hassle Free Into Our Address At:DENAJEE HEALTH CARE PRODUCTS, Guru Kripa Kunj, Opp. Madhubani Colony, Kanth Road, MORADABAD (U.P)-244001. (However, Do Give Us A Call And We Can Help You With The Steps To Follow In Case Of Return)
  • Place Your Item In Its Original Packaging.
  • Please Mention Your Name, Invoice No/Order No. And Mobile Number, On The Top Of The Box, And Insert The Original Invoice.
  • In Case You Choose An Item Of Higher Value, You Can Pay The Differential Amount By Way Of Net Banking, Credit Card / Debit Card Etc.
  • You Can Buy Any Number Of Items In Exchange Provided The Final Price Of Exchanged Products Should Be Equal To Or More Than The Price Of Returned Items.
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